Our Policy


Company Policies

At Eminent4u, we hold ourselves to the highest standards when it comes to information security, privacy, and service quality. As an ISO 27001:2013 and ISO 27701:2019 certified organization, we prioritize the implementation of robust policies and procedures that align with these globally recognized standards.

ISO 27001:2013 and ISO 27701:2019 (Information Security & Privacy Management) Compliance

Our policies are meticulously designed to adhere to the stringent requirements set forth by ISO 27001:2013 and ISO 27701:2019. These certifications represent our unwavering commitment to safeguarding information assets, managing risks, and upholding the privacy rights of individuals.

By integrating these standards into our policies, we ensure a comprehensive framework for information security management and privacy information management, fostering a culture of confidentiality, integrity, and trust across all our operations.

Pursuing ISO 18295-1 (CCC) Certification

In our continuous pursuit of excellence, Eminent4u is currently undergoing the certification process for ISO 18295-1. This standard focuses on customer contact centers and aims to establish guidelines for service quality and customer satisfaction. Our policies are aligning with the requirements outlined in ISO 18295-1, emphasizing our dedication to delivering exceptional service experiences while maintaining the highest quality standards.

Our Policy Commitments

Information Security Policy: Ensuring the confidentiality, integrity, and availability of information assets through robust controls and risk management practices.

Privacy Policy: Respecting and protecting personal data by implementing stringent measures to uphold individuals’ privacy rights and complying with data protection regulations.

Service Quality Policy: Emphasizing customer-centric practices, service excellence, and continual improvement to exceed customer expectations.

Compliant and Evolving Policies

Our policies are not static; they evolve with the changing landscape of technology, regulations, and industry best practices. We are dedicated to regularly reviewing and enhancing our policies to stay at the forefront of information security, privacy, and service quality.

By adhering to these standards and continuously refining our policies, Eminent4u assures our stakeholders of our unwavering commitment to maintaining the highest quality standards across all facets of our business operations.

For more details on our policies or to inquire further, please feel free to Contact Us.

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